FAQ

What kind of payment methods do you take?

We accept all major credit cards including Visa, American Express, Discover and MasterCard, as well as Apple Pay, Google Pay, Shop Pay and PayPal.

 

Do you restock sold out items? If so, can I be notified once you restock?

Please sign up for our newsletter located at the bottom of the EclecticMindsEntertainment.com homepage to receive notifications on new releases and restocks. We do not restock on all of our merchandise.

Can I add to my order after it has been submitted?

Unfortunately, no. We do our best to have all orders shipped as soon as possible and because of this reason, we are unable to make adjustments to orders.

What is your return policy?

All sales are final. Exceptions and exchanges are made on a case-by-case basis. Please reach out to our customer service to request an exchange. We do not offer refunds.

I received my order, but I received a different style/size than ordered. What should I do?

Please contact customer service as soon as possible and provide us with a photo of the incorrect item received next to your packing slip. From there, customer service will instruct you on how to further resolve this issue.

Can I have my order expedited?

We do not offer expedited shipping at this time.

How long does shipping take?

Because of COVID-19, orders may take longer to arrive. For domestic orders, shipping can take between 3-5 business days, in addition to 1-2 days for handling. For international orders, please allow for 5-8 business days for shipping and 1-2 days for handling.

My bank account states that I have been charged for an order, but I did not receive a confirmation email. Did my order go through?

If you did not receive a confirmation email, your order did not go through despite your card being charged. Depending on your bank, the failed transaction will reverse in 2-5 business days and will be re-deposited into your account. However, if you entered the wrong email address, feel free to contact customer service to correct the email address on file.

How do I change my shipping address after placing my order?

Unfortunately, for security purposes we are unable to change shipping addresses.

I received confirmation that my order has “shipped”, but do not see movement in my tracking code. What should I do?

Shipping confirmation is automatically sent once a customer’s shipping label is printed. This does not mean that the actual order has been shipped. You should see movement within your tracking code 2-3 days after it was printed. Sometimes USPS takes longer than expected to update your packages movement. If there is no movement within 5 days of receiving your tracking information, please reach out to customer service.

My tracking codes states my package was delivered, but I did not receive it.

Please contact the shipping carrier that was used to deliver your package and open a claim/investigation. It will take about 5-8 business days for your claim/investigation to be closed. Once confirmed as “lost” by the shipping carrier, please reach out to our customer service to move forward.